Terms & Conditions

Terms & Conditions

Introduction

Welcome to Oranje Schoonmaak. These Terms & Conditions govern your use of our website and the professional cleaning services we provide throughout the Netherlands. They are designed to ensure a clear understanding between our company and our customers regarding the services we offer, the responsibilities of both parties, and the standards that apply to every booking.

By accessing our website, requesting a quotation, scheduling a cleaning service, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue the use of our website and refrain from booking our services. These terms apply to both residential and commercial clients unless otherwise agreed in writing.

About Our Services

Oranje Schoonmaak is committed to delivering reliable, high-quality cleaning solutions tailored to the needs of businesses, offices, commercial properties, residential buildings, and other facilities across the Netherlands. Every service is carried out with professionalism, attention to detail, and respect for our clients’ property.

The exact scope of work will depend on the service requested and any agreement made before the appointment. While we always aim to meet or exceed customer expectations, the final result may vary depending on the condition of the property, the level of contamination, the materials being cleaned, and any limitations identified before or during the service.

Our services may be updated, modified, expanded, or discontinued from time to time without prior notice in order to improve our operations or respond to changing business requirements.

Quotations and Estimates

All quotations provided by Oranje Schoonmaak are offered free of charge and without obligation. Quotations are prepared using the information supplied by the customer and are based on the size of the property, the type of cleaning required, the estimated duration of the work, accessibility, and any additional services requested.

If the information provided is incomplete or inaccurate, we reserve the right to revise the quotation before or during the service. Additional work requested after a quotation has been accepted may result in additional charges, which will always be discussed with the customer before the work proceeds.

Unless otherwise stated, quotations remain valid for a reasonable period from the date of issue and may be withdrawn or amended if service requirements change significantly.

Booking and Service Confirmation

Bookings may be made through our website, by email, by telephone, or through any other approved communication channel. A booking is considered confirmed only after it has been accepted by Oranje Schoonmaak and the customer has received confirmation of the appointment.

Customers are responsible for providing accurate information when making a booking. This includes the correct property address, contact details, access instructions, parking information where applicable, and an accurate description of the services required.

Failure to provide accurate information may result in delays, additional costs, or the inability to complete the scheduled service.

Customer Responsibilities

To enable our team to work safely and efficiently, customers are expected to prepare the property before the scheduled appointment. Safe access to the premises should be available at the agreed time, and any relevant instructions should be communicated before our arrival.

Customers should ensure that valuable items, confidential documents, fragile objects, jewellery, cash, artwork, and sentimental possessions are stored securely before cleaning begins. While our team exercises the highest level of care, Oranje Schoonmaak cannot accept responsibility for items that have not been properly secured.

Customers are also responsible for informing us of any hazards that may affect the safety of our staff, including damaged flooring, electrical issues, hazardous substances, aggressive animals, restricted access areas, or any other condition that may present a risk during the service.

Where utilities such as electricity or running water are required to complete the work, customers should ensure these facilities are available throughout the appointment.

Our Commitment to Quality

Customer satisfaction is extremely important to Oranje Schoonmaak. Every member of our cleaning team is expected to maintain high professional standards and complete each service with care, attention, and respect for the customer’s property.

If you believe that any aspect of the service does not meet the agreed standard, we encourage you to contact us as soon as reasonably possible after the work has been completed. We will carefully review your concerns and, where appropriate, arrange an inspection or discuss a suitable solution.

Our commitment to customer satisfaction does not extend to situations where expected results cannot reasonably be achieved due to permanent staining, damaged materials, excessive wear, poor maintenance, structural defects, or conditions beyond our control.

Pricing and Payment

The price for each service will be agreed before work begins unless additional services are requested during the appointment. Payment terms may vary depending on the nature of the service, the duration of the contract, or any written agreement between Oranje Schoonmaak and the customer.

Invoices should be paid within the agreed payment period using one of our accepted payment methods. Failure to pay outstanding invoices within the agreed timeframe may result in reminder notices, suspension of future services, or additional administrative charges where permitted by applicable law.

Customers who have questions regarding an invoice are encouraged to contact us promptly so that any concerns can be resolved efficiently and professionally.

Cancellations and Rescheduling

We understand that schedules may change and will make every effort to accommodate cancellation or rescheduling requests whenever possible. Customers are asked to provide reasonable notice if they need to cancel or rearrange an appointment.

Late cancellations or appointments cancelled after our team has already travelled to the property may result in a cancellation fee to recover operational costs and scheduling commitments. The exact amount, if applicable, will depend on the circumstances surrounding the cancellation.

If circumstances beyond our control require us to reschedule an appointment, we will contact the customer as soon as possible and arrange an alternative date that is mutually convenient.

Limitation of Liability

Although Oranje Schoonmaak takes every reasonable precaution while performing cleaning services, our liability is limited to the extent permitted by applicable law.

We cannot be held responsible for damage or loss resulting from pre-existing defects, normal wear and tear, hidden structural issues, poor workmanship carried out by third parties, faulty installations, manufacturing defects, or items that are unsuitable for cleaning using standard professional methods.

We are also not responsible for delays or interruptions caused by severe weather, natural disasters, public utility failures, transportation disruptions, government restrictions, or any other circumstances beyond our reasonable control.

Where liability is established, our responsibility shall generally be limited to the value of the service provided unless a greater liability is required under applicable law.

Intellectual Property

All content displayed on the Oranje Schoonmaak website, including but not limited to text, logos, graphics, photographs, icons, branding elements, page layouts, and other visual materials, remains the property of Oranje Schoonmaak or its licensors unless otherwise stated.

No part of this website may be copied, reproduced, distributed, modified, published, transmitted, or used for commercial purposes without prior written permission from Oranje Schoonmaak. Unauthorised use of our intellectual property may result in legal action.

Acceptable Use of the Website

Visitors are welcome to browse and use our website for lawful purposes only. By using this website, you agree not to interfere with its operation or attempt to gain unauthorised access to any part of our systems.

You must not upload malicious software, attempt to disrupt website functionality, use automated tools to extract website content without permission, submit false or misleading information through our forms, or engage in any activity that could compromise the security, performance, or availability of the website.

Any misuse of the website may result in restricted access and, where appropriate, legal action.

Privacy

Your privacy is important to us. Personal information collected through this website or during the provision of our services is processed in accordance with our Privacy Policy and applicable data protection legislation.

By using our services, you acknowledge that certain personal information may be required in order to respond to enquiries, manage bookings, provide cleaning services, and fulfil our legal obligations. We are committed to protecting your information and processing it responsibly.

Changes to These Terms

Oranje Schoonmaak reserves the right to amend these Terms & Conditions at any time to reflect changes in legislation, business operations, industry standards, or the services we provide. Any revised version will become effective immediately upon publication on our website unless otherwise stated.

Customers are encouraged to review these Terms & Conditions periodically to remain informed of any updates.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands. Any dispute arising from the use of our website or the services provided by Oranje Schoonmaak shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.

Contact Information

If you have any questions regarding these Terms & Conditions, require further clarification, or wish to discuss any aspect of our services, please contact Oranje Schoonmaak using the contact details provided on our website. Our team will be pleased to assist you and provide any additional information you may require.